Help
Support & contact
Last updated: Draft — pending owner sign-off
Ways to reach us, and what to expect when you do.
Publication blocker
The three shared mailboxes on this page are the approved contact routes but remain pending operational verification that they exist and are monitored.
General support
For sign-in problems, missing emails, incorrect scans or any other account question, email contact@autoarchive.uk. Please contact us from the email address on your account so we can find your records.
Privacy questions
For questions about what data we hold or how it is used, see our privacy policy or email privacy@autoarchive.uk.
Security reports
If you believe you have found a security issue, email security@autoarchive.uk with enough detail to reproduce it. Please do not access another user's data to test a finding.
Complaints
Send complaints to contact@autoarchive.uk. We will acknowledge them within two business days, aim to resolve them within 14 days, and provide a final response within 30 days. AutoArchive does not currently claim membership of an alternative dispute resolution scheme.
Deleting your account or data
You can delete your own account at any time from Settings → Delete account. See our retention & deletion policy for what this removes.
What we ask of you
- We will never ask for your password.
- Password reset and sign-in links are single-use and expire — don't share them.
- We can only act on requests made from the account's own email address.