Refunds & cancellation

AUTOARCHIVE LTD · Company no. pending · Registered office: pending · Registered in England and Wales. Contact: contact@autoarchive.uk.

Payments are currently processed in Stripe's test mode only; no live charges are taken.

• Your subscription renews automatically at the price and interval shown until you cancel.
• You can cancel at any time in Manage billing; your access continues until the end of the period you have paid for.
• Personal plans: cancel your first paid subscription within 14 days for a full refund.
• We also allow a 14-day goodwill refund after an annual renewal.
• Outside those periods we do not give routine part-period refunds, except where the law requires it or we agree it for a service failure.
• Refund requests are reviewed by a person — email contact@autoarchive.uk. Refunds are not automatic.
• Paid plans are available to customers with a UK billing address at launch.

We review refund requests on these grounds:

• First paid subscription, within 14 days
• Within 14 days of an annual renewal
• Something went wrong with the service
• Something else

Personal customers may cancel their first paid subscription within 14 days for a full refund. We also allow a 14-day goodwill refund after an annual renewal. Outside those periods, routine part-period refunds are not offered, except where required by law or agreed because of a service failure. Personal customers keep their statutory consumer rights.

You can change or cancel your plan at any time on Plan and usage. Upgrades start straight away: we charge the difference for the rest of your current period, less a credit for the part you have not used. Downgrades, including moving from yearly to monthly billing, start at the end of the period you have paid for, with no refund or extra charge. If you cancel, you keep your plan until the end of that period and can resume before then. We never delete your records because of a plan change: anything over your new plan's limits stays viewable and exportable, but read-only, and you choose which vehicles stay active. This does not affect the refund rights on our refunds page.

Cancel at any time on Plan and usage; access continues until the end of the period you have paid for. To request a refund, email contact@autoarchive.uk with your subscription details and the reason for your request. A person reviews each request; refunds are not automatic.